Our Promise: exchange cricket believes your privacy is a fundamental right. This policy has been written with complete transparency so you know exactly how your data is used.
1 What Information We Collect
When you open an account, use exchange cricket, or access our services, various types of information are collected. We only collect what is necessary to provide you with the best experience.
1.1 Information You Provide Directly
Information you provide during registration and account use:
- Identity information: Full name, date of birth, nationality.
- Contact Information: Email address, mobile number, current address.
- Identity Verification Details: NID number, passport details (for KYC verification).
- Financial Information: Payment method details (Mobile Pay/Nagad/Rocket number, bank account information).
- Security Information: Password (stored in encrypted form), security questions.
1.2 Automatically Collected Information
Information automatically collected while you use the exchange cricket platform:
- Device Information: Device type, operating system, and browser version.
- Log Data: IP address, login time, session duration, pages accessed.
- Transaction history: Deposit, withdrawal, and betting records.
- Location Information: Approximate location based on IP address (not precise GPS data).
| Data Type |
Collection method |
Mandatory? |
| Name & Contact |
Registration Form |
Yes |
| Identity verification (NID) |
KYC Upload |
Yes for withdrawals |
| Payment information |
Transaction Form |
Yes |
| Device & IP information |
Automatic |
Automatic |
| Cookie Data |
Browser |
Partially Optional |
2 How we use your information
Exchange cricket uses your data only for specific, legitimate purposes. We never use your information for anything unnecessary.
2.1 Service delivery & operations
- Creating, managing, and keeping your account secure.
- Processing deposit, withdrawal, and betting transactions.
- Completing KYC verification and meeting all legal obligations.
- Providing customer support and technical assistance.
2.2 Security & Fraud Prevention
- Detecting and blocking unauthorized access to accounts.
- To monitor money laundering and suspicious transactions.
- Preventing attempts to create multiple accounts.
2.3 Personalized experience & marketing
- Showing game recommendations and offers tailored to your preferences.
- Sending emails or SMS about relevant promotions and bonuses.
- Analyzing usage patterns to improve platform performance.
Marketing Communications: If you no longer wish to receive promotional emails or SMS from exchange cricket, you can opt out at any time via your account settings or by emailing support@exchangecricket.net.
3 Data Sharing & Third Parties
Exchange cricket does not sell your personal data to third parties. However, in limited circumstances, it may be necessary to share certain information with specific partners.
3.1 When Information May Be Shared
- Payment Processor: To process transactions via Mobile Pay, Nagad, Rocket, or bank transfer.
- Identity Verification Service: Authorized institutions for completing the KYC process.
- Legal authority: Upon a court order or a lawful request from a regulatory authority.
- Technology partner: Authorized cloud or software service providers supporting platform operations.
3.2 Third-Party Obligations
Before sharing any data with third parties, exchange cricket requires them to sign strict confidentiality agreements. They may only use your data for the specified purpose and are prohibited from sharing or selling it further.
Our Commitments: Exchange cricket does not and will never sell your personal information to advertisers or data brokers.
4 Cookie Policy
The exchange cricket website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the platform.
4.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Performance Cookies: For analyzing page load times and usage patterns.
- Preference Cookies: To remember your language and theme preferences.
- Analytics Cookies: To understand user behavior and improve the platform.
4.2 Cookie Controls
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may prevent certain key features of exchange cricket from working properly.
5 Data Protection Measures
Exchange cricket has implemented the highest industry-standard technical and administrative measures to protect your personal data.
5.1 Technical Safeguards
- SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
- Two-Factor Authentication (2FA): OTP verification when accessing your account.
- Firewall & DDoS protection: Round-the-clock monitoring to prevent server attacks.
- Database encryption: All stored data is kept encrypted.
- Regular security audits: Third-party security experts conduct regular security audits.
5.2 Administrative Safeguards
- Only authorized personnel can access user data.
- All staff have signed confidentiality agreements and receive regular training.
- Complete logs of all data access are maintained.
Important: No internet transmission can be guaranteed 100% secure. However, exchange cricket takes every precaution available. If a security issue is identified, we will notify you within 72 hours.
6 Your Rights
As an exchange cricket user, you have important rights regarding your personal information.
Right to Access
You may request to view all personal information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Under certain conditions, you may request that your data be deleted.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Right to Data Portability
You can download your data in a structured format.
Right to Object
You may object to marketing communications or the processing of your data.
To exercise these rights, email support@exchangecricket.net. Exchange cricket will respond to your request within 30 days.
7 Data retention period
Exchange cricket does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type |
Retention period |
Reason |
| Account Information |
Up to 5 years after account closure |
Legal Obligations |
| Transaction records |
7 Years |
Financial Regulatory Requirements |
| KYC documents |
Up to 5 years after account closure |
AML Compliance |
| Log & session data |
12 months |
Security Monitoring |
| Marketing Preferences |
Until opt-out |
Communication Consent |
Once the applicable retention period expires, exchange cricket securely deletes or anonymizes your data so that you can no longer be identified.
8 Minor's Privacy
Exchange cricket strictly does not collect or process data from anyone under the age of 18. Our services are for adults only.
If we become aware that a minor has opened an account, it will be closed immediately and all associated data will be deleted. If you believe a minor is using exchange cricket, please contact us at support@exchangecricket.net.
9 Privacy Policy Updates
Exchange cricket reserves the right to update this privacy policy when necessary. For any significant changes, we will:
- We will publish a notice on the platform.
- We will send details of any changes to your registered email.
- We will update the "Last Updated" date at the top of the page.
Continued use of exchange cricket after any changes will be considered acceptance of the updated policy. If you object to the changes, please withdraw all balances before closing your account.
10 Contact & Complaints
Reach out to us for any privacy-related questions, requests, or complaints. exchange cricket is always here to help.
Privacy Contact:
Email: support@exchangecricket.net
Response time: within 30 business days (72 hours for urgent matters).
Live chat: available 24/7.
If we are unable to resolve your concern directly, you may escalate your complaint to the relevant regulatory authority.